Communication Thumball 6"
Look under your thumb and share!Share your reaction to whatever prompt lies under your thumb. Thumball is a soft 6" stuffed ball pre-printed with 12 symbols and icons that has LOADS of interesting applications for meetings, training, and employee relations. Explore the most effective ways to communicate by discussion of what works and what doesn't. With this one-of-a-kind Thumball, teams can discuss what techniques and behaviors foster positive outcomes and which lead to misunderstanding and bad relationships. Facilitation Tips: This Thumball contains two types of prompts.The Silver promptsrepresent effective communication techniques. The challenge with these is to explain why this method is effective and/or give an example of when and how it worked.The Purple promptsreflect what NOT to say or do. The challenge is to explain why it inhibits good communication and share a more appropriate or more effective approach. Communication Thumball: Do's and Don'ts Do - Explain why it works or give an example1. Ask clarifying questions2. Acknowledge problems3. Repeat what you heard4. Listen actively5. Make eye contact6. Take notes7. Politely disagree8. Say, "yes, uh huh, I see."9. Rephrase what you heard10. Check for understanding11. Take your time12. Count to 10 if you're angry13. Appreciate criticism14. Ask them to repeat until you understand15. Shut up and listen16. Acknowledge emotional reaction17. Let them vent18. Get the big picture, then the details19. Listen for what's unsaid20. Celebrate or sympathize accordingly Don't - Explain why it's a pitfall1. Roll your eyes2. Multi-task during conversation3. Nod without listening4. Use unfamiliar acronyms5. Dominate the conversation6. Interrupt7. Rush the conversation8. Say "No" without explanation or apology9. Give unwanted advice10. Finish the person's sentence for them