IT Trainer's Pocketbook
Beginning with training needs analysis and how adults learn - including different learning styles - the IT Trainer's Pocketbook then looks at the vital areas of preparation. This includes what to do when your equipment won't work or when you have too many delegates!
This pocket-sized help guide also contains advice about how much you need to know before training others (with a formula to help you calculate), as well as considering the classic IT problems of handling difficult participants (for example, technophobes) and coping with participant's vastly different skill levels.
With plenty of tips & tricks on ways to set up the training room, learner-centred techniques, and how to introduce creativity and vitality within a potentially static environment, this pocketbook will transform your IT training.