The Interviewer's Pocketbook was voted 'best of its kind' in a Management Today magazine poll, where it was described as "thought-provoking and amusing... the practical tips and insights are extremely helpful".
The book begins by looking at the skills necessary for good interviewing, specifically:
The next section deals with the different types of interview, namely recruitment/selection, appraisal, disciplinary, counselling and fact-finding. It covers the interviewing techniques that should be applied in each situation and gives specific examples. There are several mini-tests and very helpful, immediately applicable scenario prompts.
The final section summarises the essential interviewing skills in the form of a series of useful, 'at-a-glance' tables. These distill the book's contents into a simple, visual reminder.